Welcome to **ReplyXAPI**. By accessing or using our website, WhatsApp Business API services, marketing tools, automation systems, chatbot setup, and related services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please discontinue using our services.
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## 1. Services We Provide
ReplyXAPI offers:
* WhatsApp Business API Setup & Integration
* Automation & Chatbot Flow Building
* Bulk Messaging & Broadcast Setup
* Customer Support System & CRM Integration
* Marketing Campaign Setup & Consultation
Service scope may vary depending on the selected plan or package.
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## 2. User Responsibilities
By using our services, you agree that:
* Aap apne WhatsApp account ka legal aur ethical use karenge.
* Spam, illegal, abusive, ya unauthorized messaging nahi karenge.
* API misuse ki full responsibility user ki hogi.
* Aapke paas leads, contacts aur customer data bhejne ki proper permission honi chahiye.
* Service login credentials secure rakhna user ki responsibility hai.
WhatsApp API ka misuse, spam, ya policy violation paye jane par service bina refund suspend ki ja sakti hai.
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## 3. Service Delivery & Support
* Setup time project requirements par depend karta hai.
* API setup aur usage support selected plan ke according diya jayega.
* Third-party platform issues (Meta, BSP, hosting, etc.) hamare control ke bahar hain.
* Kabhi-kabhi downtime ya technical issue ho sakta hai; hum fastest possible resolution dene ki koshish karte hain.
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## 4. Third-Party Tools & Integrations
ReplyXAPI WhatsApp Business API ke liye official/verified third-party Business Solution Providers (BSP) integrate kar sakta hai.
Unke pricing, terms, aur policies independent hote hain.
Hum responsible nahi honge:
* Third-party system failure ya downtime ke liye
* WhatsApp policy changes ke liye
* Number ban/block jo client misuse ya spam ki wajah se hua ho
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## 5. Acceptable Use Policy
You agree NOT to use our services for:
* Unsolicited bulk messaging (spam)
* Fraud, scams, phishing, ya harmful content
* Illegal, adult, violent, ya misleading promotions
* Political ya sensitive campaigns bina proper approval ke
Violation hone par permanent termination ho sakti hai.
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## 6. Data & Privacy
User data hamari Privacy Policy ke according handle kiya jata hai.
ReplyXAPI client data ko sell ya misuse nahi karta.
Client ki responsibility hai ki woh customers se proper consent le before sending promotional messages.
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## 7. Limitation of Liability
ReplyXAPI responsible nahi hoga:
* Revenue loss, lead fluctuation, ya conversion drop ke liye
* WhatsApp number ban/block jo policy violation se hua ho
* Campaign results jo expected na ho
Hum tools, automation setup aur technical support provide karte hain — actual results business strategy, product quality, audience targeting, aur follow-up process par depend karte hain.
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## 8. Termination
ReplyXAPI service restrict ya terminate kar sakta hai agar:
* Terms & Conditions violate kiye gaye ho
* API misuse ya spam activity detect ho
* Payment complete na ho
* Fraudulent activity suspect ho
Termination ke baad tools aur services ka access immediately band kiya ja sakta hai.
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## 9. Changes to Terms
ReplyXAPI kabhi bhi Terms & Conditions update ya modify kar sakta hai.
Continued use of services ka matlab hai ki aap revised terms accept karte hain.
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