Privacy Policy
Welcome to **ReplyXAPI**. We value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, WhatsApp Business API services, automation tools, marketing systems, or interact with us in any manner.
By using our services, you agree to the terms outlined in this Privacy Policy.
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1. Information We Collect
A. Personal Information
We may collect:
* Full Name
* Email Address
* Phone / WhatsApp Number
* Business Name & Details
* Billing Information
* Communication Records
B. Technical & Usage Data
* IP Address
* Browser Type & Device Information
* Website Activity & Interaction Data
* Cookies & Tracking Information
C. Service-Related Data
* WhatsApp Business API Account Details
* Automation & Chatbot Configuration Data
* Campaign & Lead Data (shared voluntarily by client)
* Message Activity Data (only for service functionality)
We do **not** sell, rent, or trade personal data to third parties for profit.
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2. How We Use Your Information
We use collected information to:
* Set up and manage WhatsApp Business API accounts
* Build chatbot automation & campaign flows
* Provide customer support and service updates
* Process payments and service subscriptions
* Improve website functionality and user experience
* Send service-related notifications
* Send marketing messages only with your consent
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3. Data Protection & Security
We implement reasonable technical and organizational security measures to protect your data from:
* Unauthorized access
* Data misuse or alteration
* Loss, theft, or breach
However, no online system is 100% secure. By using our services, you acknowledge and accept this risk.
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4. Cookies & Tracking Technologies
ReplyXAPI may use cookies to:
* Enhance user experience
* Track visitor behavior
* Improve website performance
You may disable cookies in your browser settings at any time.
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5. Third-Party Services
We may use trusted third-party services such as:
* Payment gateways
* Official WhatsApp Business API providers
* CRM tools
* Hosting providers
* Analytics platforms
These third-party services operate under their own privacy policies. ReplyXAPI is not responsible for how third parties handle user data.
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6. Data Sharing
We may share information only when necessary:
* With trusted service partners for operational purposes
* To comply with legal requirements
* To prevent fraud or misuse
* To protect company rights and security
We strictly do **not** sell user data to marketing agencies or advertisers.
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7. Data Retention
We retain data only as long as necessary to:
* Provide services
* Fulfill legal obligations
* Resolve disputes
* Enforce agreements
Clients may request deletion of their data subject to legal and operational limitations.
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8. User Rights
You have the right to:
* Access your stored information
* Request correction of inaccurate data
* Request deletion of your data
* Withdraw consent for marketing communication
* Opt-out of promotional messages anytime
To exercise these rights, contact us using the details below.
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9. Children’s Privacy
Our services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
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10. Policy Updates
ReplyXAPI reserves the right to update this Privacy Policy at any time.
Changes will be posted on this page with a revised effective date. Continued use of services means acceptance of the updated policy.
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11. Contact Information
If you have any questions regarding this Privacy Policy or your data:
**ReplyXAPI – WhatsApp API & Automation Solutions**
📩 Email: [info@replyxapi.com]
🌐 Website: [www.replyxapi.com](http://www.replyxapi.com)
📱 WhatsApp: +91 9306338040
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