Vendor Terms

These Vendor Terms & Conditions govern the relationship between **ReplyXAPI** and its vendors, partners, resellers, contractors, and third-party service providers (“Vendor”). By working with ReplyXAPI, the Vendor agrees to the following terms. --- 1. Scope of Services The Vendor agrees to provide agreed services/products including but not limited to: * WhatsApp Business API related services * Technical integration support * Hosting / CRM / software tools * Marketing or automation support * Any other mutually agreed service All services must meet the quality standards agreed at the time of onboarding. --- 2. Compliance & Legal Responsibility The Vendor agrees to: * Follow all applicable local and international laws. * Comply with WhatsApp Business policies and platform guidelines. * Not engage in spam, illegal marketing, or misleading communication. * Maintain valid licenses, approvals, and certifications (if required). Any violation may result in immediate termination of partnership. --- 3. Confidentiality The Vendor must keep confidential: * Client data * Business strategies * API credentials * Pricing models * Internal systems & processes Confidential information must not be shared, sold, or disclosed without written permission from ReplyXAPI. --- 4. Data Protection Vendors handling customer or business data must: * Use data strictly for service-related purposes * Implement reasonable security measures * Avoid unauthorized sharing or storage * Immediately report any data breach Vendor will be fully responsible for any data misuse caused by their negligence. --- 5. Payment Terms * Payments will be made as per mutually agreed contract or invoice. * Vendor must raise proper invoice with clear breakdown. * Delays caused due to incomplete delivery or policy violations may affect payments. * Taxes are vendor’s responsibility unless otherwise agreed. --- 6. Non-Compete & Non-Circumvention Vendor agrees not to: * Directly approach or solicit ReplyXAPI clients without permission. * Copy, resell, or misuse ReplyXAPI systems or automation frameworks. * Represent themselves as owner or official authority of ReplyXAPI. Breach may result in legal action. --- 7. Service Quality & Performance Vendor must ensure: * Timely delivery * Professional communication * Proper documentation * Technical reliability Repeated poor performance may result in termination of partnership. --- 8. Termination ReplyXAPI reserves the right to terminate vendor agreement if: * Terms are violated * Confidentiality is breached * Fraud or misconduct is detected * Service standards are not maintained Termination may be immediate without prior notice in serious cases. --- 9. Intellectual Property All systems, automation flows, brand materials, and documentation shared by ReplyXAPI remain its intellectual property. Vendor cannot reuse or distribute materials without written approval. --- 10. Limitation of Liability ReplyXAPI will not be liable for: * Vendor operational losses * Indirect damages * Third-party penalties caused by vendor actions Vendor is responsible for their own compliance and operational risks. --- . Amendments ReplyXAPI may update these Vendor Terms at any time. Continued partnership implies acceptance of updated terms. --- 12. Contact Information For vendor-related inquiries: **ReplyXAPI – WhatsApp API & Automation Solutions** 📩 Email: [support@replyxapi.com](mailto:support@replyxapi.com) 🌐 Website: [info@replyxapi.com] 📱 WhatsApp: +91 9306338040 ---